RETURNS & WARRANTIES

RETURNS & WARRANTIES

SHIPPING POLICIES

Currently we are ups ground as our standard shipping method. Ground shipping takes 3 to 5 business days for delivery throughout the united states.

All major carriers, including dhl, ups, fedex, and usps, are experiencing significant shipping delays. Usps has reported unprecedented package increases and limited employee availability due to the impacts of covid-19, which is causing them shipping delays/errors, and tracking inaccuracies.

  • The day of shipment does not count as a shipping day.
  • Upon delivery, if there is a problem with your order, please contact us immediately. Discrepancies found more than 5 days after receiving your order will not be honored.
  • Custom orders will ship UPS Ground when the customization process is complete. If you choose a shipping method other than standard ground, this DOES NOT speed up the customization process.
  • Once an order has shipped, credit or reissuing items for lost or non-delivered packages will not be granted.
  • We do not ship using 3rd-party shipping accounts.
  • A PO box cannot be used as a shipping address.
  • We will not be held responsible for shipping delays due to acts of God.

RETURN POLICY

Because custom and customized items are made just for you, they are not returnable. Customized items cannot be accepted for return for final color output not matching either the color displayed at the time the mockup was confirmed, or not matching other items ordered.

WARRANTIES/DEFECTIVE PRODUCTS

Our products are fully warranted to the original owner against defects in materials and workmanship for 90 days from the date of purchase. If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will not repair or replace the product.

Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way.

Unfortunately, some items may not be available at the time of production. Compound Sportswear has the right to replace the item with a similar item of its likeness and quality.

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