FAQ'S - Compound Sportswear

FAQ’S

Custom Order Information

LEAD TIMES:

Custom Full Sublimated Items

Mock Up Lead Time: 2-4 Business Days
Current lead time after artwork approval and payment received: ships 35 days
The day a mockup is approved or a fill in order is placed does not count as a production day.

SCREEN PRINT AND EMBROIDERED ITEMS

Mock Up Lead Time: 2-4 Business Days
Current lead time after artwork approval and payment received: ships 28 days
The day a mockup is approved or a fill in order is placed does not count as a production day.

MINIMUM ORDER QUANTITY:

Custom Full Sublimated/Spot Sublimated/Embroidery items: 6 minimum
Screen Print: 24 minimum
Embroidery: 12 minimum
Custom Team Bags: 24 minimum

FILL IN ORDERS:

If you are reordering from a previous design, please contact Customer Care for a Fill in order.

ORDER CHANGES:

Please Note: because customized products are personalized to you, once your order is placed in production, we cannot make changes to your order.

PLAYER NAME/NUMBER CUSTOMIZATION:

Please review each Player Name and Number to ensure the spelling and number is correct and exactly as you wish them to appear on the jersey(s) in the Player Name/Number Font Case selected.

ART MOCKUP APPROVAL:

Mockups are provided once an order quote is approved. You will receive an email mockup for the customized items on your order from one of our graphic designers within the established timeframe for providing mockups.

Using our Proofing System is the preferred line of communication for revisions and is required for the final mockup approval. Without approval of the mockup, no production will be completed.

By submitting your final mockup approval to our design team, “You agree to the following terms”.

I verify that all lettering and/or word spellings, graphics, colors and content included in the approved mockup are correct.

Compound Sportswear is not liable for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Grammar, Punctuation and Final Appearance of Colors.

Note: (Mockups are not to scale and are used for demonstration purposes only, as all sizing and placement is per our standards. The colors displayed on your screen and shown on your mockup are not guaranteed to be a true match to the colors that will be on the finished product.)

(Please contact Customer Care, not the Design Department regarding your order status.)

DESIGN CONTENT STANDARDS:

Compound Sportswear’s design team prides itself on the ability to deliver quality custom artwork designed to your team’s unique taste. However, because the Compound Sportswear name and reputation are attached to every design we create or print, we have set certain standards for content. Compound reserves the right to refuse to produce artwork on the basis of content.

The following are some of the categories of content which may cause such a refusal:

Sexually explicit or suggestive content.
Offensive language, symbols or gestures
Racist or anti-religious content or themes
The inclusion of copyrighted images.

If your logo is rejected either by design or customer service, you will be given an opportunity to alter your design’s content so that it can be produced. Though we will make every effort to inform you that we must reject such items as early in the process as possible, please note that these changes may increase the design time.

If you are providing a file to us and think some of the content may not pass, please bring this up with customer service at the time of order. This may prevent delays later.

COLOR/FABRIC POLICY:

Compound Sportswear is committed to providing the best quality items in the most colors to our customers. Our customized garments are no exception.

Due to many variables with our factories worldwide, Compound Sportswear cannot guarantee exact fabric or color reproductions on any and all fill-in reorders.

Due to different graphic materials and application processes, slight color differences may occur between the same colors used on different printing methods. For example a navy screen print graphic may be a slightly different color than a navy full dye graphic.

We have taken great care in producing a color palette which matches, as closely as possible, the colors in our pant fabric. These are called “Compound Standard Colors”. When these colors are printed as part of a gradient, they will sometimes not match as closely as a solid color. When our art department sends you a mockup please note that because of variations in display and/or printer settings it is impossible for us to be sure we are displaying an exact match. The color in your garment may or may not resemble the color on your screen or print out. Colors used in mockups are for display purpose only.

Compound Standard Colors are referred to by name at the time of order and confirmed when the mockup is confirmed. Unfortunately, customized items cannot be accepted for return for final color output not matching either the color displayed at the time the mockup was confirmed, or not matching other items ordered. Please contact customer service if you believe that a named color was used in error. At Compound, our policy is to provide the closest color matching possible for our customers.

OWNERSHIP RIGHTS IN ARTWORK:

Compound Sportswear wants to work with you to put your designs, artwork, and logos on the products you purchase. Any such designs which Compound Sportswear prepares for you (“Artwork”), will be the property of Compound Sportswear and will remain Compound Sportswear’s intellectual property even if you have paid a fee for our design services. You will receive the Artwork only as it appears on goods purchased from Compound Sportswear and not in any electronic format. We will have the right to use the Artwork for any lawful purpose, including without limitation, for sales and advertising.

If you supply us with original and useable designs (“Customer Designs”), those Customer Designs will remain your property, unless you request changes to the Customer Designs which significantly change the design. Such changes will result in the Customer Design becoming Artwork owned by Compound Sportswear.

You represent that you have all the appropriate rights to use Customer Designs which you provide to Compound Sportswear, and you agree to be responsible for all costs or damages arising from a claim of infringement related to your Customer Design. You will need to provide written proof of your rights to use any third party logo or trademark prior to Compound Sportswear using such logos or incorporating such logos into your Artwork.

FREQUENTLY ASKED QUESTIONS

What forms of payment do you accept?

Payment is due upon receipt of your order, unless other payment arrangements have been made in advance. We accept Visa, Mastercard, Discover and American Express. We will also accept Purchase orders from Schools. A check, money order or Cashier’s check may be mailed into us once an invoice has been created with a customer service specialist.

How do I place a Custom Order?

Due to the nature of our full custom design, we do not offer an online templated ordering format. Your team’s design will be one-of-a-kind! To place an order for custom items, please contact us at 866.267.5955 and one of our sales representatives will walk you through each step of our custom ordering process. Or click here to submit a Quote Request and one of our Customer Care Team Members will be reaching out to you during our business hours to assist you with processing your custom order.

Do you allow for Rush Orders

If your deadline is closer than our standard turnaround, rush orders may be accepted if our current production schedule allows for it. Rush orders are subject to and additional charge up to 25% of the order total. Rush order deadlines do not include shipping time if necessary. Please consider transit time when scheduling your order.

How can I view my previous orders or check the status of an order?

You can view your previous order history under your account at our Customer Portal, or a Customer Care Specialist will gladly help you with your order history or the status of a current order.

How do I request a Tax Exemption for my account?

At this time we cannot accommodate sales tax exempt orders placed online. Please have your tax exempt certificate available and call our Customer Care Specialists so we can set this up for you.

How can I view my previous orders or check the status of an order?

You can view your previous order history under your account at our Customer Portal, or a Customer Care Specialist will gladly help you with your order history or the status of a current order.